Terms & Conditions

Welcome to the CBWA website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use. The term "Central Building and Welding Academy" or "us" or "we" refers to the owner of the website whose registered office is Unit 1 Crondal Road, Bayton Road Industrial Estate, Exhall Coventry, CV7 9NH. The term "you" refers to the user or viewer of our website.

Website Terms of Use

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly fully exclude liability for any such inaccuracies or errors permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give Central Building and Welding Academy the right to claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to give further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Central Building and Welding Academy prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Payment Terms

• Customers must pay £100 deposit to secure a course place, and the remaining balance must be paid 7 days before the course start date.
• Payment plans can be discussed depending on the course and duration.
• Certificates will not be claimed for until payment is made in full.
• Certificates will not be claimed for until all required units, assessments and exams have been completed and assessed by our IQA and EQA.

Refund Policy

If you need to cancel a course, please notify us by email, including your name and booking reference. We are unable to accept cancellations made verbally. (Please contact us at [email protected])

All cancellations will be processed in line with the Terms and Conditions of the original booking. Any refunds due will be returned via bank transfer and you will receive an email confirmation once the cancellation has been completed.

Eligibility for Refunds

• Refund requests must be made within 21 days of your course starting in order to gain a full refund.
• Refund requests made within 20 days of your course starting will result in a 50% refund or a date change of your course.
• If you cancel within the 7-day notice period due to illness, we are unfortunately unable to offer a refund however, upon receipt of a doctor's note, we can reschedule your course to a later date.
• Proof of purchase (such as an order number or receipt) is required.

Complaints

• If you are unhappy with any of your training during the course please come and speak to our Centre Manager or inform a member of office staff so we can inform the correct people, we will deal with any issues discreetly.
• If you are not satisfied with aspect of your course, we have a complaints procedure which you must follow in the first instance. We work together to resolve any issues that may arise hence our excellent online reviews.

Claim Policy

This policy outlines the procedures and requirements for claims related to the completion of the Trade Course. It ensures that all claims are processed fairly, transparently, and efficiently.

Eligibility

To be eligible for claims related to the Trade Course, participants must meet the following criteria:

1. Completion of all course modules and associated assessments.
2. Submission of required documentation, including proof of attendance and course completion certificates.
3. Adherence to all course guidelines and policies.

Claim Submission

Claims must be submitted within 10 days of course completion. Participants can submit claims through the designated email to the course administration team.

The following information must be included with each claim:

1. Full name and contact information
2. Course title, course start date and completion date
3. Description of the claim (e.g., feedback)
4. Any supporting documentation (receipts, assignments, etc.)

Claim Process

Once a claim is submitted, the following process will occur:

1. A confirmation email will be sent within 2 business days acknowledging receipt of the claim.
2. The claims team will review the submission to ensure it meets the eligibility criteria.
3. Participants will be notified of the claim status within 10 business days.
4. If further information is needed, the claims team will reach out to the participant directly.

Claims may be approved, denied, or require further information. The outcomes will be communicated promptly through email. If a claim is denied, the participant will receive a detailed explanation of the reasons for the denial.

Appeals

If participants believe their claim was unfairly denied, they may appeal the decision. Appeals must be submitted within 5 days of receiving the denial notice and should include any additional information or documentation that supports the appeal.

Confidentiality

All claims will be handled with the highest level of confidentiality. Information provided during the claims process will only be shared with authorized personnel involved in the claims review.

Policy Amendments

This claims policy may be amended as necessary. Participants will be notified of any significant changes in a timely manner.

For any questions or concerns regarding this claims policy, please contact the course administration team at [email protected].

By enrolling in the Trade Course, participants agree to comply with this claims policy.

Thank you for your understanding and cooperation.